Your Partner for Customer-Crafted Solutions.

Many of the top names in transportation rely on Freightliner Custom Chassis to provide the performance and safety they need. Our valuable customer relationships are built on the assurance of custom solutions, industry-leading support and the best in innovation, all driven by the heritage and backing of the Daimler group.

INFINITE SUPPORT

Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer. Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner personnel with an average of 19 years’ experience. If for some reason your phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.

From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.

FCCC also offers the largest, most comprehensive service network in the industry, with 450+ Freightliner-branded service locations throughout North America. To locate a service center, click here.

For easier access to the breadth of 24/7 resources, we also offer a 24/7 Direct app for iPhone, Android and Windows devices. The reimagined app featuring OwnerHQ helps you locate service dealers, provide feedback on service experiences, store and share maintenance logs, and access service checklists, owner and maintenance manuals, dash light descriptions, FAQs and more. And of course, our factory-direct phone support is always just a click away.

DAIMLER HERITAGE

Circle_of_Life

Established in 1995 and trusted by some of the most respected names in the RV, walk-in van, commercial bus and school bus industries, Freightliner Custom Chassis Corporation (FCCC) is a leading manufacturer of premium vehicle chassis. As part of the Daimler family, Freightliner Custom Chassis shares the heritage and engineering excellence of Freightliner and Mercedes-Benz – leveraging expertise in heavy-duty durability and precision performance to infuse each of our chassis with the best of all worlds.

Located in Gaffney, South Carolina, FCCC employs more than 650 employees in our manufacturing, customer support and retail facilities. As the world’s largest manufacturer of diesel walk-in van chassis, nearly two-thirds of all diesel walk-in van chassis sold today are made by FCCC. We also hold more than half the market in Type A diesel motor home chassis and more than a quarter of the market in conventional school bus chassis.

At FCCC, we recognize that our goal of building market-leading chassis cannot be realized without a thorough understanding of – and response to – our customers’ needs. We deliver superior performance, safety, reliability and customer support based on a wealth of in-depth knowledge and resources, because as we always tell our customers, we’re proud to say we’re Driven by You.

CONTACT US

If you have any comments, questions or suggestions about our products, options, website, dealers or anything else, please let us know. It's the best way to make sure our service meets your expectations.

FREIGHTLINER CUSTOM CHASSIS CORPORATION
552 Hyatt St.
Gaffney, SC 29341
P: 864-487-1700
F: 864-487-6400
fcccservice@daimler.com

SERVICE & TRAINING CENTER
103 Campus Drive
Gaffney, SC 29341
P: 855-253-0421
F: 864-206-8755
Hours: M-F, 8:00am to 4:30pm EST

24/7 DIRECT
CUSTOMER ASSISTANCE OR CONCERNS
1-800-FTL-HELP (1-800-385-4357)
fcccservice@daimler.com